We aim to process all returns in 2 working days from receipt, but please allow up to 14 days for exchange/refund. 

We want you to love your purchase from the fitco. However, if you are unhappy with your purchase for any reason, please return it to us within 10 days of receipt (unworn & in a saleable condition). Please note womens and girls swimwear must have the protective sticker intact. 

Please complete the returns slip included in your delivery clearly stating which item(s) you are returning and the action you would like us to take. If you would like a refund, the amount paid will go back onto your original payment card. If you request an exchange please indicate which size you require or alternatively, if you are choosing a different item, please advise the product code and size required. Please note if the exchange item is cheaper in price then we will automatically refund the difference, however if the item is more expensive then we will contact you for payment authorisation. 

If you have mislaid your delivery note simply enclose a covering letter with your name and full address together with your requirements. 

the fitco does not have a free collection service for returns; therefore take your parcel to the post office and request the standard delivery service attaching the address label we have provided to the front of your parcel. Please ensure that you have paid the correct postage for the weight of the parcel. We would also advise you to go for the extra compensation option if the value of your return is over £36 – this will ensure you are adequately covered in the unlikely event of your returned goods going missing. We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent. the fitco cannot be held responsible for any returns lost in the post, therefore please keep your receipt as proof of postage. 

Our returns address is:

Thefitco Returns Department
Unit 2 Oyster Park
Byleet
Surrey
KT14 7AX 

 
What items can I return?

We are happy to replace, refund or exchange any item that you are not completely happy with providing they are returned to us within 10 days of receipt and in a saleable condition. The easiest method of return is via your post office. 

Where do I send my returns to?

The fitco Returns Department
Unit 2 Oyster Park 
Byfleet
Surrey
KT14 7AX

What happens if I wish to return an item later than 10 days of receipt? 

This does not affect your statutory rights. In some cases we may be able to make an exception, please call our customer services team on 01932 829 900. We do however recommend that you return items in the advised 10 days.